Question 1

Are you open at night, can I print at night or can I walk in at night to print?

Accepted Answer

After 8PM , we only take BULK orders. Please also note that a surcharge of $100 may be charged in addition to the print costs. Small orders are not done at night. A minimum of $500 order is expected for night production.

We have staff available from 9AM to 9PM. You can walkin during this period to do small orders. Night  staff works from home, comes to office upon request only very for urgent BULK orders (the trips are chargeable).

If you need  some thing to be ready by next day , especially very early in the morning, and you only have a very small order then you can send all the print files and instructions to our Whatsapp or email and contact us at 06AM in the morning. We will process the order and print for you in the morning.

We will print remotely. You will collect the documents at the shop. It will be contactless collection. Send the documents through email or Whatsapp. We quote you the price. Once you make payment online and send a screen shot. We guide you through whatsapp video call to open the door and collect the documents

This works for normal document printing. If you need us to do  something else other than normal document printing, then we have to make a special arrangements to bring the staff in early (the trips are chargeable).

Please note we have $10 service charge per order plus the print / production costs , subject to minimum order of $30.

Question 2

What are your walk-in hours? Are you really open 24 hours?

Accepted Answer

Normal document printing from electronic copy (soft copy) can do anytime. Our walk-in hours are 9am to 9pm all days. We print remotely. You will collect the documents at the shop. It will be contactless collection. Send the documents through email or Whatsapp. We quote you the price. Once you make payment online and send a screen shot. We guide you through whatsapp video call to open the door and collect the documents.

If you need to print urgently  something other than normal documents, then we have to make special arrangements. Send the files and collect later. That works best for us. As we work through nights .we need to manage our time for work, rest and  personal life .

Question 3

Do you take small orders like printing or photcopying 1 or 2 pages?

Accepted Answer

We are a printing factory NOT a photocopy shop. We only do bulk orders. 
At times we accommodate small orders to help the people who desperately need such service. Nevertheless this comes with a cost to you.

Almost all prices are provided on line,  including the product costs, service charge and additional charges (is any that may be applicable, such as $100 for expediting or night print jobs etc etc), for everyone to see and make informed decisions. 
By the way please note we have $10 service charge applicable to all orders and the minimum order of $30 may be imposed too. 
The service charge or minimum order is meant to cover the cost of service provided and used to supplement employee wages, cover operational costs especially for Night orders.

Question 4

What are you charges for printing?

Accepted Answer

If the quantity is less than 100 pages then $10 Service Charge + 50 cents B&W 
$0.80 Colour for A4 one page on 80 gsm normal paper.
If need Delivery will be  charged for delivery separately.

If the quantity is more than 100pages.  prices for A4 one side on 80 gsm normal paper printing from 1 to 5 pdf files. (Please note if you have more than 5 files, we charge $1 per file extra to process) and/or $1 per minute to prepare the documents to print , example converting/formatting excel / Word/ power pint / jpeg / png files or cropping or setting up two in 1 or 4 in 1 or 6 in 1 page etc etc works.

ECONOMY Service :
B&W 5 cents  per side 
Colour 19 Cents per side

URGENT Service : 
B&W 10 cents  per side
Colour 38 Cents per side

SUPER URGENT Service : 
B&W 20 cents per side
Colour 50 Cents per side

Please note we have $10 service charge per order plus the print / production costs.

Night orders minimum $30

Please note ECONOMY print only suitable for normal office documents like  text, lines and graphs. It's not suitable for high quality prints or for pictures.

If you subscribe to our web page will get a discount of 20% for URGENT and SUPER URGENT orders.
Binding and Delivery are separately charged Delivery by SingPost is $2.90 to $6.90 and  Motorbike is $15-$35.

ECONOMY Service (Completion after 3 Working Days or More. Production will be carried out only during working days Mon-Fri between 9AM-5PM): Choose this option if you are not in a hurry and can wait for the completion. Placing Order and Collection during 9AM to 5PM. Liaising 5PM-9AM consider URGENT ORDERS. For ECONOMY ORDERS Printing will be done ONLY during WORKING DAYS and day hours and once completed you will be notified to collect. In general it will be completed in THREE working days depending on the work Queue and volume. At times it may go beyond three days The Collection will be on the 4th working day or Later. If you need the prints on a specific date, go for “URGENT” or "SUPER URGENT" order.  
URGENT Service (completion after one working day or more depending on the volume. Production will be carried out only during working days Mon-Fri 9AM-5PM): Choose this option is to print during day hours.. Completion depends on volume and queue, You may be  asked to pay for EXPEDITING FEE in some cases.
         
SUPER URGENT Service (Start as soon as possible , Day & Night printing): Choose this option to place order / printing to start As Soon As Possible work through Day and Night until the job is completed depending on the print volume. You may be  asked to pay for EXPEDITING FEE in some cases.

For ECONOMY and URGENT orders Counting of  the Production time start from the Next working day of payment and art work confirmation, Production carried out only during working days Mon-Friday (9am - 5pm) Excluding Saturday, Sunday and Public Holidays.  Once completed you will be notified to collect. The Collection will be on the NEXT day after completion
https://static.wixstatic.com/media/85a470_92124e5e7e8244b1af5562d2b2b3c73f~mv2.jpg

Question 5

Where to collect the prints?

Accepted Answer

Collection at 
Musa 24 hours  Printing Pte Ltd
Blk 26, Kallang Place, #02-11, Singapore 339157
(Take the stairs near lift , once you reach level 2 turn right and right again. the second door is ours)

Question 6

Can I arrange Grab or lalamove to collect?

Accepted Answer

Yes. You can book grab or lalamove to collect after we have sent notification stating as follows:
Items are ready. Please come early to check. The package is marked with your name. You can collect anytime, our door is not Locked, you can just open the door and collect your items. It will be contactless collection. Please note it's your responsibility to check everything before items are leaving our premises. If you are not coming personally to collect then you must ask the person collecting to video call you and show the items collecting and ensure they are in order. If you are booking third party vendor to collect give them these instructions and share with us booking detail to us including the riders contact detail.  If something not right then immediately contact us to rectify and collect/ship later after rectification. If you found something wrong after being delivered to you then we will not be responsible and no compensation or free collection and deliveries will not be done.

Most of the times it will be contactless collection.

Question 7

Do you deliver the prints?

Accepted Answer

Yes, we can arrange for delivery 24/7 any day. However we facilitate delivery as an add on ONLY. Delivery is not our core product. We do not have our own delivery crew. We use third party to deliver. It's chargeable. It's drop and go service , and the delivery crew will not wait to meet you. Please note that delivering to event venues or condominium is a challenging task. Getting riders (especially early morning and rainy days) on time and delivering at exact timing may not be possible at times. If we end up in any hickups in deliveries, we shall not be held responsible for any losses whatsoever in any ways. If you accept these risks, add delivery into the order.

Question 8

What is the colour quality of your prints?

Accepted Answer

Please note that the colours or vibrance of your artwork you see on the phone screen or computer screen, will not be 100% matching with the printed pages. Screen has lights and paper do not have light. And if your artwork was prepared in 'RGB" colour mode , the printed colours which is using CMYK ink will vary. the same file printed using different machines may result in different outcome even though the machines are using CMYK ink. If you are particular about colours , you need to come down to our office to test print and may go through trial and error to get the right colour on  the prints that is acceptable to you. Please note there will be additional charges for such process. We many not be able to do colour testing or adjustments for small orders and super urgent orders..

Question 9

What printing products and services do you offer?

Accepted Answer

We offer a wide range of printing services including business printing, event and exhibition printing, large format printing, custom printing, specialty printing, lamination services, and binding services. Our goal is to provide high-quality ALL-UNDER-ONE-ROOF printing service with a quick turnaround time. You can check this page https://www.24hours-printing.com/products (https://www.24hours-printing.com/products)or you simply search at the search bar provide at this web site.

Question 10

What types of paper do you use for printing?

Accepted Answer

We keep regular stock of the following paper types:
80gsm normal paper simili wood free (writeable)
Simili wood free (writeable) paper in the thickness : 100/200/300gsm
Coated matte art paper in the thickness 106/120/150/200/350gsm
Coated gloss art paper in the thickness 105/128/157/170/260/310/360gsm 
uncoated texture ZETA LINEN 350gm card stock
uncoated Majestic White gold card stock
uncoated Majestic yellow gold card stock

Question 11

Can I get a sample before placing a large order?

Accepted Answer

Yes, we provide samples upon request ONLY for confirmed orders. This allows you to review the quality and make any necessary adjustments before proceeding with the mass production.

We will take photos and videos showing the prints. If you wish to collect the sample, you may do so.

Question 12

Do you offer custom printing services?

Accepted Answer

Yes, we offer custom printing services to meet your unique needs. Whether you need custom sizes, special finishes, or unique materials, we can accommodate your requirements (if time permits) to ensure your project stands out.

Question 13

What is the turnaround time for printing orders?

Accepted Answer

We have three levels of urgency for printing orders:
 ECONOMY Service (Completion after 3 Working Days or More production will be carried out only during Mon-Fri between 9AM-5PM)

URGENT Service (completion after one working day. Production will be carried out only during Mon-Fri 9AM-5PM)

SUPER URGENT Service (Start work as soon as possible and production done Night & Day)

Counting of  the Production time start from the Next working day of payment and artwork confirmation.  Production only during working days Mon-Friday (9am - 5pm) Excluding Saturday, Sunday and Public Holidays.  Once completed you will be notified to collect. The Collection will be on the day after completion.

Question 14

What payment methods do you accept?

Accepted Answer

We accept various payment methods including credit cards, debit cards, PayPal, and bank transfers. Our goal is to provide convenient payment options to suit your preferences.

Question 15

How to order?

Accepted Answer

Most of the standard items can be ordered through our web site https://www.24hours-printing.com/products (https://www.24hours-printing.com/products)for other items you can whatsapp to us at +6598896872

T-Shirts Customized Face Masks Customized Totty bags Customized Pillow Covers School Bag Customization Hot Stamping Gold Sleeking Embossing Letter Head Printing Envelope Printing Bookmarks TOTO bags

T-Shirts
Customized Face Masks
Customized Totty bags
Customized Pillow Covers
School Bag Customization

Hot Stamping
Gold Sleeking
Embossing

Letter Head Printing
Envelope Printing
Bookmarks
TOTO bags